Refund Policy

At Flax Furniture, we want you to love your new furniture. If something isn't right, we're here to help.

Returns & Exchanges

You may request a return or exchange within 7 days of delivery or in-store pickup. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

How to Start a Return

Contact us at flaxtotsnteens@aol.com or call (973) 373-5555 with your order number and reason for return. We'll walk you through the next steps, including pickup or drop-off arrangements at our Irvington, NJ showroom. Prefer to write instead? Use the form on our Contact page and we'll respond by email.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the damage. We will arrange a free replacement, repair, or full refund — no questions asked.

Non-Returnable Items

Assembled furniture, custom or special-order pieces, and clearance/final-sale items cannot be returned unless defective.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days. Original delivery fees are non-refundable unless the return is due to our error.

Restocking Fee

A 15% restocking fee may apply to large furniture returns that are not due to damage or defect, to cover return delivery costs.

Questions? Reach us anytime at flaxtotsnteens@aol.com or (973) 373-5555.